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Animal Removal in Detroit |
Thank you for the Feedback!
Getting letters from our customers is great motivation for our team and really makes our day! We love to help out and know that we are doing good in the local community. Here is what a few people had to say about our company from our Rate Us webpage and letters mailed to the headquarters:
Lisa & David - Email from bat exclusion customer, Oct. 2011.
Michelle, Grand Blanc. Email from repeat customer describing our Technician's professionalism. April 2011
Dr. Ralph Kummler, Former Dean at WSU. Letter referencing bat exclusion on his home by President Dave Kugler when he was a wildlife technician in the 1990's.
Oakland County 4H Vet Club - Bat Educational Presentation to club.
Indiana State University Dean. Scholarship letter of thanks.
American Association of University Women. Thanks for supporting female students in Oakland, Wayne and Macomb.
Edie & Fred, Bloomfield Testimonial.
Gorton, Bloomfield. Email describing our service experience.
Rate Us Website Feedback
Name: Melissa, New Haven (1/24/2012)
Services Performed: Bat Exclusion
How would you describe our professionalism?
I typically would not take the time out to give any
input good or bad, but with my situation and the experience I have
had with this company; it is more than worth my time -- anyone
looking for a pest control service, this is the company to call...
they are professional, polite, kind and understanding; on top of all
of this their pricing is honest!
Did we explain the process to your satisfaction? Starting from the first phone call, Vonnie did everything she could to help my family understand what we are dealing with (in our situation a Bat Exclusion) -- the process and all the details.
If there was a problem, did we address it quickly? A technician was sent out to our home (Brian) and keeping in mind this is the second company we had called. It was truly like night and day... I couldn't have been more pleased with the professionalism, kindness (him simply understanding and caring that I am terrified of bats) everything about this entire situation was made understandable and less frightening by your company and I really cannot thank you enough. As I explained above I have always been afraid of bats, but Brian took the time out to look in areas I was concerned with, as well as throughley explaining other areas -- to be honest, I know more about bats that I care to... but as for right now, I appreciate the knowledge and taking his time out to help.
Were we careful and respectful in and around your home and yard? You should be very proud of your company and employees -- being a new mom and this being the first time anyone I know has ever dealt with a bat issue, it is good to know that there are still people out there like all of you... Thank you again!
Is this your
first time dealing with a NWCO (Nuisance Wildlife Control Operator)?
Yes, as I explained above, Brian as well as Vonnie
explained the entire process start to finish and remained kind and
professional the entire time.
Once the technician (Brian) came to
our home he explained in detail each and every step we will go
through until the end of the exclusion as I explain above, he
couldn't have done a better job.
Name: Joe Lopez, Oxford (7/26/2011)
Services Performed: Prevent-A-Mouse and Bat Exclusion
How would you describe our professionalism? Your sales staff is excellant and very courteous; your technitians are knowlegable...they explain all work to be done in detail. They are also cosiderate of keeping inside your home clean.
Did we explain the process to your satisfaction? Yes, both on the phone and in person
If there was a problem, did we address it quickly? Follow-up service is prompt and timely. Incidently, I have not detected bat or mice in and around the home...Thank-you!
Were we careful and respectful in and around your home and yard? Yes, exceptionately so.
Is this your first time dealing with a NWCO (Nuisance Wildlife Control Operator)? No, I am very satisfied with you!!
Would you refer us? Yes, of course!________________________________________________
Name: Denise Nico, Waterford (6/29/2011)
Services Performed: Prevent a bat; prevent a mouse; squirrel trapping
How would you describe our professionalism?
Our technician, Chad, has always been very professional and polite.
He makes sure he explains everything he has done and could do in the
future. Even with a second technician with him last time he was
here, both men were absolutely professional and quiet.
Were we careful and respectful in and around your home and yard? Yes, that is one thing I took note of. Covers are always worn on shoes, or the shoes are removed. Doors are never slammed, not even the attic drop door.
Trapping customers only - Do you feel we maintained our trap line as promised? Yes, the traps were rebaited as necessary and the squirrels were removed promptly.
Is this your first time dealing with a NWCO (Nuisance Wildlife Control Operator)? No and we don't feel we need to try another company. We are quite satisfied with your services
Would you refer us? Yes________________________________________________
Name: Dostert, Rochester Hills (6/20/2011)
Services Performed: Moles and Voles
How would you describe our professionalism? I love this company! Having a 12 month service contract is a brilliant move, because we had problems with voles and moles in the summer and then the following spring. It was great to be able to call them after the winter thaw and have them come out again at no charge. They always let you know when they have done something (they leave professional notes on your door) and they check the traps regularly. From those who schedule appointments to the catchers, they are wonderful, kind and competent. I have really appreciated working with everyone in this company. We dealt with another company before and felt like they did not work with our schedules, and charged every time they came out. Critter Catchers is excellent with customer service, and getting the job done!
________________________________________________Name: Goldasich, Oxford (6/7/2011)
Services Performed: Groundhog Removal
How would you describe our professionalism? Outstanding-fully explained process-captured & removed animal within a few hours
Did we explain the process to your satisfaction?
Totally
If there was a problem, did we address it quickly?
N/A
Were we careful and respectful in and around your home and yard? Absolutely
Trapping customers only - Do you feel we maintained our trap line as promised? Performed as explained prior to work
Would you refer us? Yes________________________________________________
Name: George Skandalaris, Highland (6/3/2011)
Services Performed: Bat Removal
How would you describe our professionalism? Your service personnel
were timely, polite, knowledgeable and productive.
Each interaction was better than expected.
They told me what they were going to do and then performed
the bat exclusion with professionalism.
Critter Catchers is the real deal!
Did we explain the process to your satisfaction?
Both phone and field interactions were honest, friendly and
professional.
If there was a problem, did we address it quickly?
No problems.
Were we careful and respectful in and around your home and yard? Absolutely
Would you refer us? Yes________________________________________________
Name: Carl Robinson, Almont (4/16/2011)
Services Performed: Bat Removal
How would you describe our professionalism? Very Professional, polite and extremely knowledeable.
Did we explain the process to your satisfaction?
Yes.
If there was a problem, did we address it quickly?
Haven't had to call yet.
Were we careful and respectful in and around your home and yard? Yes.
Would you refer us? Yes I definately would.________________________________________________
Name: Kevin McCarthy, Milford (9/20/2010)
Services Performed: Bat Removal
How would you describe our professionalism? The
Critter Catchers team is very polite, professional, and most
importantly, knowledgeable about the habits of nusiance wildlife.
The one thing I would point out to prospective CC customers is the
cost. While the quote for bat removal initially struck me as high, I
have since changed my opinion. Bat removal requires expertise and
attention to detail. While the service was not inexpensive, the
results were a good value. Bats were in multiple attic spaces. After
CC work, there is no evidence of bats. GREAT JOB!!
Did we explain the process to your satisfaction?
Yes, the services were explained in advance.
Both Vonnie (the over-the-phone voice of Critter Catchers) and the
two technicians who visited my home provided a thorough explanation
of the bat's habits and the removal process.
If there was a problem, did we address it quickly?
YES!! Everything you do is top-notch. We recommend you to all of our
friends.
Were we careful and respectful in and around your home and yard?
Well.... I did find one of my air conditioners
was disconnected following service. But no worries, I simply
reinstalled the outdoor disconnect. RESPONSE: Thank you for
the feedback. We do not have a reason to disconnect a/c units
during the exclusion process. It is odd that it was
disconnected, and we will follow up with our team.
Trapping customers only - Do you feel we maintained our trap
line as promised? N/A
Would you refer us? I have already referred Critter Catchers to neighbors.
________________________________________________
Name: Lori Anne & Dan, Clarkston (5/9/2010)
Services Performed: Bat & Rodent Removal
How would you describe our professionalism?
Critter Catchers is simply AWESOME!!....We have had continual rodent
problems for several years. Flying squirrels and other squirrels,
bats, mice etc... We have been ripped off and had horrible service.
What a great thing to find a company that we can trust. You GUYS DO
IT RIGHT... And yes, everybody we have worked with has been
WONDERFUL!!
Did we explain the process to your satisfaction?
YES!! It's been the best service on all
fronts...
If there was a problem, did we address it quickly?
YES!! Everything you do is top-notch. We recommend you to all of our
friends.
Were we careful and respectful in and around your home and yard? YES!! ALWAYS!!
Trapping customers only - Do you feel we maintained our trap
line as promised? YES!!
Would you refer us? I have already referred you to ALL our friends. And you have already assisted them!!
________________________________________________
Name: Theron Harley, Farmington Hills (4/25/2010)
Services Performed: I've used Critter Catchers numerous times.
How would you describe our professionalism? The service was prompt and very professional.
Did we explain the process to your satisfaction?
Over the phone and in person.
If there was a problem, did we address it quickly?
The follow up service was very good.
Were we careful and respectful in and around your home and yard? Yes.
Trapping customers only - Do you feel we maintained our trap
line as promised? Yes, I have much respect
for the way your company handles business, and will and have
recommended your co. to others.
Is this
your first time dealing with a NWCO (Nuisance Wildlife Control
Operator)? If not, how did we compare with your previous experience?
I've used this Co at least 4 times.
Would you refer us?
Yes.
________________________________________________
Name: Beverly, Rochester (4/23/2010)
Services Performed: Ground hog, mice in attic
How would you describe our professionalism? The technicians were polite, professional and knew exactly how to trap my annoying ground hogs and rid my attic of mice.
Did we explain the process to your satisfaction?
The trapping procedure was explained to me both
over the phone and in person by the technicians.
If there was a problem, did we address it quickly?
The technicians were back at the house if not
the same day, very early the next.
Were we careful and respectful in and around your home and yard? When taking care of the mice in the attic the technicians made sure the attic access was properly in place and secure and left no mess from the insulation. When trapping the groundhogs, nothing was disturbed in the yard, the groundhogs went straight for the bait in the cage, and we got 'em!
Trapping customers only - Do you feel we maintained our trap line as promised? The technicians checked the bait regularly and would rebait as necessary. In one instance the technicians moved the trap for the groundhog, and we got 'em!
Is this
your first time dealing with a NWCO (Nuisance Wildlife Control
Operator)? If not, how did we compare with your previous experience?
This was my first experience working with your
company and could not be happier with the service.
Would you refer us?
I have given your company name to several
people I know, and let them know you have a humane way of handling
nuisance animals.
________________________________________________
Name:
Mark Dishinger, Rochester Hills (4/22/2010)Services Performed:
Animal Trapping (Moles & Groundhog)How would you describe our professionalism? Critter Catchers is a very professional and responsive company. They are excellent at creating a plan for your particular situation and demonstrate a high level of success. I would recommend their services.
Did we explain the process to your satisfaction? The action plan was clearly explained and the onsite meeting was informative.
If there was a problem, did we address it quickly? They were always available and addressed all issues either the same day or at the latest the following morning.
Were we careful and respectful in and around your home and yard? The only way I knew fresh mole traps were set were by the new flag locations. They are very yard friendly.
Trapping customers only - Do you feel we maintained our trap line as promised? All trap lines were fresh and maintained as promised.
Is this
your first time dealing with a NWCO (Nuisance Wildlife Control
Operator)? If not, how did we compare with your previous experience?
This was my first time so I have nothing to
compare too.
Would you refer us?
I would definely refer your services in the
future.
________________________________________________
Name:
Ruthan K. Brighton (4/21/2010)Services Performed: Bat & Mice Removal
How would you describe our professionalism?
You were absolutly great!Did we explain the process to your satisfaction? YES!
If there was a problem, did we address it quickly? How was our follow up service? There was no problem. Vonnie called after the service to make sure everything was taken care of.
Were we careful and respectful in and around your home and yard? YES!
Trapping customers only - Do you feel we maintained our trap line as promised? N/A
Is this
your first time dealing with a NWCO (Nuisance Wildlife Control
Operator)? If not, how did we compare with your previous experience?
Yes.
Would you refer us?
You bet.
________________________________________________
Name: Unknown (4/20/2010)
Services Performed:
bat exclusion, mice controlHow would you describe our professionalism?
You were very professional! You seemed to know exactly what the problem was, and what to do about it. This was NOT the experience we had with another company!Did we explain the process to your satisfaction?
Yes, very thoroughly.If there was a problem, did we address it quickly? How was our follow up service?
Yes, we had a recurring problem, and you came out within a few days of the call to identify and solve the problem. I do wish there had been a slight discount for needing more mouse poison within a year of the original call.Were we careful and respectful in and around your home and yard?
Yes, I appreciated it.Trapping customers only - Do you feel we maintained our trap line as promised? N/A
Would you refer us? Definitely!
________________________________________________
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