Choosing a Wildlife Control Business - Pest Control Reviews.
We like educated customers, and believe that our transparency will help your decision making process. It is easy to "toot your own horn", but can it be backed up? We know that choosing a company to solve your wildlife or your MI bat control needs can be confusing, and you are looking for a business that is a good fit for you. We put this webpage together to put the resources in one place to simplify the process and to discover the facts. Additionally, we get calls for those looking for a bat specialist or pest removal operator outside of our service area, and this is a great tool to narrow down your list.
1) Google the phone number of the business that you are considering. On occasion, you may discover sole proprietors operating under several DBA's or company names. While this fact may not be a problem, it can be important information if you are looking to receive quotes from two unaffiliated businesses.
2) When looking at online reviews, investigate the username that is writting the review. On occasion, you might suspect that the user is affiliated with the company. Generally, you can click on a username and observe all their posted reviews. We do not solicite reviews, but we do receive many through Angies List or through direct contact.
3) Are you comfortable with the person handling the call, and do you know who is going to service your account? Our Team Bio's
4) Are there any unresolved complaints with the Better Business Bureau? Many Michigan based bat control & pest control companies that have been doing business for a few years are listed at the BBB. Read the reviews and complaints. Be aware that this organization is not a government entity. Better Business Bureau (BBB) - Company Search
5) If you are hiring a corporation, are they in good standing and are they authorized to conduct business in your state? All companies with a "INC, CORP, or LLC" must be listed here. Investigate company claims of being in business a certain length of time. Date of incorporation can be found here. Michigan Business Entity Search
6) If you are a member of Angies List, take a look at the reviews. Look for trends and lack of response from the company. Company responsiveness should be a factor in your decision on choosing a company. We have dozens of reviews on the site, and have received the super service award (less than 5% of all companies receive the award)
7) Does the company have BOTH Liability Insurance AND Workers Compensation Insurance? Some people are self employed and may not have workers comp which protects everyone in the case of personal injury. This is essential to protect your assets. Request that a certificate of insurance be emailed or faxed in advance. Critter Catchers Inc - Certificate of Insurance 2013
8) Does the company have a permit to trap wildlife
with the Department of Natural Resources in your State?
Listing of Permitted Companies
Critter Catchers Inc
- Permit #RC-772.
9) Do you want to have the option of giving captured wildife a second chance? If so, does the company have their own property with sufficient habitat to release the animal? CCI Nature Preserve
10) Does the company have a license to apply pesticides? Often, we initially investigate for a bat problem (or other critter) and we discover a secondary mice issue. Isn't it better to hire a company that has the options to solve the problem, if needed? It might save you the service call of having to hire a second company. Listing licensed companies in Michigan and further explanation. Critter Catchers Inc - License #630198.
11) If you need a company to perform attic cleanups, insulation replacement, or bat exclusion, a residential builders license is required when the aggregate contract price for the contractor & all subcontractors is >$600. Locate Michigan license online. Critter Catchers Inc - License #2102196439.
12) Is the company a member of the National Wildlife Control Operators Association (NWCOA) and/or Michigan Animal Damage Control Association (MADCA)? Region 6 Listing
13) If you are relying on a guarantee or warranty, get it emailed or faxed over in advance. Review the language and make sure you are in agreement with the terms and any disclaimers. Our bat exclusion agreement is comprehensive - we cover gaps that we may inadvertaintly miss. This is in contrast to others that limit the guarentee to the repairs that they did and may charge for additional repairs that were missed the first time.
14) Are your phone calls answered and returned promptly? Many companies operate as a single person and do not have the resources to manage phones, customer concerns, and back office chores. Responsiveness can be a challenge for some. We have full time dedicated phone support (two employees).
15) When choosing a company for your bat control project, make sure that they consider the maternity season and baby bats. Glue boards are not appropriate means of control.
16) Will the company inspect the attic, and will you get a written inspection report? The attic space is the single largest place where evidence of bat and mice activity is discovered.
17) It is customary in the wildlife control industry to charge a service charge for the on-site inspection. Be wary of those that are not able to charge for their services. This could indicate a less experienced operator or provide a clue that they have having difficulty obtaining customers.
18) After the initial visit, make sure you are comfortable with the team that will service your account. What was the condition of the equipment (trucks, ladders)? Did the technician explain the project to your satisfaction?
Thank you for reading this!
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